US consumers are expected to return $101 billion worth of products purchased over the holiday season. Let that sink in, $101 BILLION. This is forcing brands to evaluate their return policies and services. However, just because merchandise is being returned at a high volume doesn’t mean that there is a negative connotation around returns. Assessing …
Product returns do not always have to have a negative connotation. Too often, the phrase “I need to return this” brings thoughts of a bad purchasing experience. No one wants to have their shopping experience associated with the word “sad”. Sad it didn’t fit, sad the product didn’t match the website description or image, sad …
Consumer Behavior Consumer shopping habits are changing as brands refine their return policies making it easier than ever to return product. Your home has become the new dressing room. With most companies defaulting to free shipping, and free returns consumers are buying more and more online. In the first half of 2020 E-commerce sales increase …
