Product Review Analytics to Inform Better Business Decisions

Channel Signal connects to your top ecommerce partners to pull your product reviews into one platform.

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Analyze Feedback

Industry-leading analysis tools uncover the actionable insights in your online feedback. Start with your big picture snapshot and drill down into specific topics customers are sharing. Sort and filter by brand, category, product, e-commerce site or advanced keyword search to hone in on the exact data you need.

  • Textual analysis tools
  • Advanced data filters
  • Word cloud
  • Key topics

Assess Your Competitive Landscape

Understand how users are ranking your products versus your competitors. Why does this matter? Because it's the same competitive landscape shoppers are seeing. The actions you take around this information span from fixing your product descriptions to making major engineering changes to improve your product performance in the competitive landscape.

  • Head to head comparison
  • Star average
  • Review volume
  • Keyword usage
  • Pricing information
  • Size & color variations
  • UPC, MPN, ASIN, etc.
  • Q&As (coming soon)
competetive-landscape
curated-data

Human Support to Make Data Actionable

Channel Signal partners with you to provide data the way you want to see it. Using human-augmented machine learning, we are able to tailor titles and categories to your unique business needs. What's more, we're here to support you via trainings and access to a team of people via phone, chat and email.

  • Cleaned product titles & categories
  • U.S. based support & training
  • Data when you want (daily, weekly, monthly, quarterly)
  • Email alerts (optional)

Product Performance
 Research

Your product team will find the Channel Signal tool invaluable as it measures product performance in the marketplace in order to make engineering changes. When a hypothesis comes up—either from your customer service team or from within—test it against the existing data set of user opinions. This helps ensure you allocate development dollars wisely, on issues consumers truly care about.

  • Large, accessible data set
  • Cross-check single complaints with this data set
  • See which issues concern customers the most
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Go Beyond the Star Rating

Size & Color Variations

(product review aggregator)

Q&A's (coming soon)

(new q&a page)

Product Price

UPC, MPN, ASIN, etc.

Internal Comments

Where We Collect

Product review analytics from all the sites where shoppers find your products.

The Perfect Plan for your Needs

BRAND

Product review analytics for a brand's entire product set.

ENTERPRISE

Same offering for multiple brands as a whole or individually.

COMPETITOR

Measure reviews from major competitors in any category.

Start making better decisions driven by user experience.

Contact us at (800) 645-0741 or [email protected]