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Measuring online reviews of competing products is a vital step that’s missing from most brands’ market analysis.

The Perfect Plan for your Needs

BASIC

Get your feet wet with our self-service model: you provide the product URLs.

Product Setup: Self-Serve

Your team sources URLs and indicates clean product titles and categories. Product change management is on your shoulders, so when new products or variations are released, or old ones are discontinued, you’ll be responsible for the updates.

Brands: 1

Aggregate and compare product reviews for your brand. Interested in benchmarking against a competing brand? Add-on one competitor for an additional fee.

Channels: 3 Standard

In our years of experience, we have discovered that the most review volume and actionability comes from 12 main e-commerce sites, which we call Standard Sources. 3 Standard Sources are included in the Basic Plan.

View all source options here. If Premium and Custom sources are of interest, a higher plan must be chosen.

Products: Up to 50

With the Basic plan, you collect the URLs. Up to 50 URLs come standard in the Basic Plan.

Additional URLs can be added for a fee, up to 100. Counts above 100 must choose a higher plan.

Analysis: No

Analysis is not available in the Basic Plan. To choose analysis, please choose another plan.

About Analysis

Our custom analysis comes from an expert in the field of turning product reviews into decision making gold. This is one of our most popular offerings as it is invaluable to have a third party look at your review data with an independent eye.

You may choose to receive analysis weekly, bi-monthly, monthly, quarterly, semi-annually or annually. Your account team will work with you to ensure you get the right time frame for your data volume.

Executive Summary: No

Executive Summary is not included in the Basic Plan.

Our Executive Summary page contains the high level insights the C-Suite cares about. Perfect for incorporating in board meetings and monthly reports, this will become the most actionable top-line business intelligence that brings the customer into the board room.

Review Response: Add-On

Some sites allow manufacturers to publish a response to a review. This is incredibly important for resolving complaints, clarifying misunderstandings and ensuring no stone is left unturned when there is an unsavory opinion about you or your products.

Channel Signal calls this service “Engage”. It includes daily collection when applicable and the ability to respond without having dozens of tabs open. You may not be able to turn every review into 5 stars, but you can make yourself part of the consumer conversation in a timely manner with Engage from Channel Signal.

Customer Success: Bronze

Our Bronze Success Package comes standard for every Channel Signal client. If you anticipate you’ll need further support and guidance, check out our Silver and Platinum offerings on the Basic Plan page.

Historical Look Back: No

Historical data is not available with the Basic Plan.

About the Historical Look Back

By populating your platform with 12 months of historical data, you are able to get an immediate snapshot of your performance in the marketplace. This also allows for immediate year over year comparison of your data.

From $599/mo.

BRAND

A complete view of your brand’s product reviews across the web.

Product Setup: Supported

Keeping up on ever-changing products across multiple sites can be quite a chore. Let the experts at Channel Signal do the work for you, via our human augmented machine learning algorithms. You’ll be left with clean, up-to-date products how you want to see them, so you can get right to the business of analyzing your reviews.

There are two options with Supported Collection:

1. Plus – products are chosen on a keyword and category basis
2. Professional – gather reviews for all of a brand’s products, giving you the full landscape view.

Brands: 1

Aggregate and compare product reviews for your brand only.

Channels: Unlimited

We have 60+ e-commerce sources to choose from, ensuring you get a well-rounded view of your customer experience. There are three categories:

1. Standard
2. Premium
3. Custom

See all sources here.

Products: Up to 500

Up to 500 products come standard in the Brand Plan. Additional products can be added for a fee.

Analysis: Add-On

Analysis is available as an add-on for the Brand Plan.

About Analysis

Our custom analysis comes from an expert in the field of turning product reviews into decision making gold. This is one of our most popular offerings as it is invaluable to have a third party look at your review data with an independent eye.

You may choose to receive analysis weekly, bi-monthly, monthly, quarterly, semi-annually or annually. Your account team will work with you to ensure you get the right time frame for your data volume.

Exec Summary: Add-On

Executive Summary is not included in the Brand Plan, but is available as an add-on.

Our Executive Summary page contains the high level insights the C-Suite cares about. Perfect for incorporating in board meetings and monthly reports, this will become the most actionable top-line business intelligence that brings the customer into the board room.

Review Response: Add-On

Some sites allow manufacturers to publish a response to a review. This is incredibly important for resolving complaints, clarifying misunderstandings and ensuring no stone is left unturned when there is an unsavory opinion about you or your products.

Channel Signal calls this service “Engage”. It includes daily collection when applicable and the ability to respond without having dozens of tabs open. You may not be able to turn every review into 5 stars, but you can make yourself part of the consumer conversation in a timely manner with Engage from Channel Signal.

Customer Success: Silver

Our Silver Success Package comes standard with a Competitor Plan.

Silver Success includes:

• 30 days of set up support and training
• Ongoing technical support
• Unlimited access to our Knowledgebase
• 4 hours per month of customized platform trainings
• 4 hours per month of phone, email, chat & web support

If you anticipate you’ll need further support and guidance, check out our Platinum offering.

Historical Look Back: Yes

By populating your platform with 12 months of historical data, you are able to get an immediate snapshot of your performance in the marketplace. This also allows for immediate year over year comparison of your data.

From $999/mo.

COMPETITOR

Benchmark your users’ experiences with your products against the competition.

Product Setup: Supported

Keeping up on ever-changing products across multiple sites can be quite a chore. Let the experts at Channel Signal do the work for you, via our human augmented machine learning algorithms. You’ll be left with clean, up-to-date products how you want to see them, so you can get right to the business of analyzing your reviews.

There are two options with Supported Collection:

1. Plus – products are chosen on a keyword and category basis
2. Professional – gather reviews for all of a brand’s products, giving you the full landscape view.

Brands: 1 +5 Competitors

Aggregate and compare product reviews for your brand and up to 5 competing brands.

Channels: Unlimited

We have 60+ e-commerce sources to choose from, ensuring you get a well-rounded view of your customer experience. There are three categories:

1. Standard
2. Premium
3. Custom

See all sources here.

Products: Up to 1,000

Up to 1,000 products come standard in the Competitor Plan. Additional products can be added for a fee.

Analysis: Add-On

Analysis is available as an add-on for the Competitor Plan.

About Analysis

Our custom analysis comes from an expert in the field of turning product reviews into decision making gold. This is one of our most popular offerings as it is invaluable to have a third party look at your review data with an independent eye.

You may choose to receive analysis weekly, bi-monthly, monthly, quarterly, semi-annually or annually. Your account team will work with you to ensure you get the right time frame for your data volume.

Exec Summary: Add-On

Executive Summary is not included in the Competitor Plan, but is available as an add-on.

Our Executive Summary page contains the high level insights the C-Suite cares about. Perfect for incorporating in board meetings and monthly reports, this will become the most actionable top-line business intelligence that brings the customer into the board room.

Review Response: Add-On

Some sites allow manufacturers to publish a response to a review. This is incredibly important for resolving complaints, clarifying misunderstandings and ensuring no stone is left unturned when there is an unsavory opinion about you or your products.

Channel Signal calls this service “Engage”. It includes daily collection when applicable and the ability to respond without having dozens of tabs open. You may not be able to turn every review into 5 stars, but you can make yourself part of the consumer conversation in a timely manner with Engage from Channel Signal.

Customer Success: Silver

Our Silver Success Package comes standard with a Competitor Plan.

Silver Success includes:

• 30 days of set up support and training
• Ongoing technical support
• Unlimited access to our Knowledgebase
• 4 hours per month of customized platform trainings
• 4 hours per month of phone, email, chat & web support

If you anticipate you’ll need further support and guidance, check out our Platinum offering.

Historical Look Back: Yes

By populating your platform with 12 months of historical data, you are able to get an immediate snapshot of your performance in the marketplace. This also allows for immediate year over year comparison of your data.

Get a Custom Quote

ENTERPRISE

Complete view of an entire landscape, with our most robust support.

Product Setup: Supported

Keeping up on ever-changing products across multiple sites can be quite a chore. Let the experts at Channel Signal do the work for you, via our human augmented machine learning algorithms. You’ll be left with clean, up-to-date products how you want to see them, so you can get right to the business of analyzing your reviews.

Enterprise plans have exclusive access to our Professional Unlimited collection service: gather reviews for all of a brand set’s products, giving you the full landscape view.

Brands: Unlimited

Aggregate and compare product reviews for as many brands as you find actionable.

Channels: Unlimited

We have 60+ e-commerce sources to choose from, ensuring you get a well-rounded view of your customer experience. There are three categories:

1. Standard
2. Premium
3. Custom

See all sources here.

Products: Unlimited

When you have important products in your enterprise or competitive lineup, why limit yourself? Our Enterprise Plan has no product limits.

Analysis: Yes

About Analysis

Our custom analysis comes from an expert in the field of turning product reviews into decision making gold. This is one of our most popular offerings as it is invaluable to have a third party look at your review data with an independent eye.

You may choose to receive analysis weekly, bi-monthly, monthly, quarterly, semi-annually or annually. Your account team will work with you to ensure you get the right time frame for your data volume.

Executive Summary: Yes

Our Executive Summary page contains the high level insights the C-Suite cares about. Perfect for incorporating in board meetings and monthly reports, this will become the most actionable top-line business intelligence that brings the customer into the board room.

Review Response: Yes

Some sites allow manufacturers to publish a response to a review. This is incredibly important for resolving complaints, clarifying misunderstandings and ensuring no stone is left unturned when there is an unsavory opinion about you or your products.

Channel Signal calls this service “Engage”. It includes daily collection when applicable and the ability to respond without having dozens of tabs open. You may not be able to turn every review into 5 stars, but you can make yourself part of the consumer conversation in a timely manner with Engage from Channel Signal.

Customer Success: Platinum

Our Platinum Success Package is our premiere offering for clients who want to get the most out of their product review data. Get access to everything from unlimited trainings for your staff, to thought leadership intensives from our CEO, Paul Kirwin. Learn how to turn reviews into action from the company who lives and breathes them.

Platinum Success includes all this and more:

• Set up support and training
• Ongoing technical support
• Unlimited access to our Knowledgebase
• Customized platform trainings
• Phone, email, chat & web support
• Success and best practices intensives
• At least one on-site client visit per year

Historical Look Back: Yes

By populating your platform with 12 months of historical data, you are able to get an immediate snapshot of your performance in the marketplace. This also allows for immediate year over year comparison of your data.

Get a Custom Quote

Standard Sources

See all 60+ Sources

Add a Success Package to any Plan

Bronze

Included with Every Plan30 days of set up support and trainingOngoing technical supportUnlimited access to Knowledgebase

Silver

Everything from BronzePlus 4 hours per month of:Customized platform trainingsPhone, email, chat & web support

Platinum

Everything from SilverPlus unlimited hours of:Success and best practices intensivesAt least one on-site client visit / year

Get a custom quote from Channel Signal

Contact us at (800) 645-0741 or sales@localhost

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