Compare Channel Signal

Channel Signal compared to other consumer data metrics

Product Testing

compared to measuring product reviews Learn More

User Experience Testing

compared to measuring product reviews Learn More

Focus Groups

compared to measuring product reviews Learn More

Usability Tests

compared to measuring product reviews Learn More

Surveys

compared to measuring product reviews Learn More

Product Quality Measurement

compared to measuring product reviews Learn More

Reliability Testing

compared to measuring product reviews Learn More

There’s No Match for Customer Feedback Analysis

When a customer purchases your product, she often writes a review on the website of her choice. Her goal is to help guide other shoppers around expectations that were met, exceeded or fell short.

Whatever she leaves in her review, one thing’s for sure: there’s no arguing with it. Even if you don’t think it’s true, it’s out there for shoppers’ perusal, and they trust other consumers–their peers–above what you as the brand have to say.

Regular customer feedback analysis is a vital metric for brands. Sometimes it can replace, and other times it is complimentary to other forms of consumer intelligence. Use the navigation to compare and contrast customer feedback analysis with other common resources such as surveys, product testing and focus groups.

The Channel Signal difference?
We handle the messy stuff.

  • No more spreadsheets
  • Cleaned product variations
  • No searching products one-by-one
  • Takeaways from a human analyst
  • Any number of sites, products, or brands
  • Around the clock support

See how your products would look

on the Channel Signal platform.

Request a Demo

Fresh Signals Blog

five stars

Do You Always Want 5 Stars?

noun per·fec·tion \pər-ˈfek-shən\ A quality or condition that cannot be improved; The act of improving something so that it has no flaws. – Merriam-Webster We talk a lot about product reviews on…

leverage

Leveraging the Voice of the Buyer

After much research Channel Signal has come to the conclusion that, 5% of buyers generally write product reviews.  Now, this percentage varies widely and depends on price and momentum (either…

Customer Feedback Loop

Closing the Customer Feedback Loop

During the design and pre-launch phases of a new product, companies use a range of methods to gauge and predict consumer satisfaction, such as focus groups and surveys. This gives…