You know 1 and 2 star reviews are bad for your business.
But quantifying the impact to your bottom line has never been easy. Until now. Estimate the impact of any product's bad reviews on two customer segments:
Customer Lifetime Value (CLV)
How many of these unsatisfied customers will not purchase from your brand again based on this bad experience? What is the opportunity cost of losing the loyalty of these sometimes hard-to-win-over customers?
Future Shopper Opportunity
Bad reviews not only impact those unhappy customers, but also hundreds if not thousands of future customers who read reviews while evaluating a purchase. What is the impact this on your bottom line?
Our free tool lets you instantly calculate the impact across three key market segments:
- Other E-Commerce Sites
- Brick & Mortar Retail
With this data, you'll be able to begin the process of understanding your bad reviews and improving them. The Channel Signal platform is the #1 tool for helping you uncover actionable issues users are sharing with the marketplace about your products. The decisions you make with the data can improve your performance and drive revenue up.